FAQ

FAQ

FREQUENTLY ASKED QUESTIONS

WHAT IS WEECOS?

WHAT KIND OF PRODUCTS CAN BE FOUND FROM WEECOS?

ARE THERE MANY SHOPS IN WEECOS?

WHO IS RESPONSIBLE FOR THE DELIVERY?

IF I BUY DESIGNS FROM SEVERAL BRANDS, DO I HAVE TO PAY SEVERAL SHIPPING FEES?

WHAT IS THE DELIVERY TIME?

THE PRODUCT ISN’T MY STYLE - HOW DO I RETURN IT?

HOW DO I MAKE AN EXCHANGE?

HOW CAN I PAY IN WEECOS?

IF I PAY WITH AN INVOICE, WHAT HAPPENS WHEN I RETURN THE PRODUCT?

ARE THERE ANY COSTS RELATED TO PAYING WITH AN INVOICE?

HOW AND IN WHAT SITUATIONS I CAN CONTACT WEECOS?

WEECOS

 

WHAT IS WEECOS?

Weecos is an online marketplace uniting customers with sustainable brands. The brands build and are responsible for their own shops, sales and deliveries.

WHAT KIND OF PRODUCTS CAN BE FOUND FROM WEECOS?

From Weecos, you can find various Finnish design brands. Weecos has an auditing process for sustainability criteria, which each brand has passed. The criteria concentrate on economical, social and environmental factors, and it ensures both transparency and customer satisfaction.

ARE THERE MANY SHOPS IN WEECOS?

Yes, Weecos unites numerous brands in one place, as one marketplace. The brands build and are responsible for their own shops, sales and deliveries. Weecos isn’t involved in the shipping process.

 

SHIPPING

WHO IS RESPONSIBLE FOR THE DELIVERY?

The brand is responsible for the delivery. If you have any questions about the delivery, please be in contact with the brand.

IF I BUY DESIGNS FROM SEVERAL BRANDS, DO I HAVE TO PAY SEVERAL SHIPPING FEES?

Yes, that is possible. You can check the shipping fees from the section shipping in the product information.

WHAT IS THE DELIVERY TIME?

The brand defines the delivery time of each product itself. You can find the shipping fees from the section shipping in the product information.

 

THE PRODUCT'S RETURN AND EXCHANGE

THE PRODUCT ISN’T MY STYLE - HOW DO I RETURN IT?

You have the right to return the product within 14 days after receiving the product. First, fill in the Weecos return form from here.

After you have saved and sent the return form, you can send the product back to the brand. The address can be found on the order confirmation form. Please, include your name and order number in the return package.

The money is compensated to your account after the brand has received the product and checked its quality. The product must be unused, re-sellable and in its original package.

The customer is responsible for the return's shipping fees. Except if you make a reclamation.

If you haven’t received the refund in a few weeks, please be in contact with the brand.

Please notice, that not picking up the package from Posti is not accepted as a return. A refund cannot be done if you haven’t filled in the return form.

HOW DO I MAKE AN EXCHANGE?

You have the right to exchange the product within 14 days after receiving the product. The customer is responsible for the exchange's shipping fees, unless the brand has defined them otherwise. If you want to exchange the product, please be in contact with the brand.

The product exchanged must be unused, re-sellable and in its original package.

 

PAYMENT

HOW CAN I PAY IN WEECOS?

In Finland, you can pay your purchase with an invoice, via your online bank, MobilePay or Credit Card.

IF I PAY WITH AN INVOICE, WHAT HAPPENS WHEN I RETURN THE PRODUCT?

Unfortunately, we cannot cancel invoices.

If you have bought the product with an invoice, you have to pay it, and the brand will compensate it to you later. The refund is always paid to your account.

ARE THERE ANY COSTS RELATED TO PAYING WITH AN INVOICE?

Yes, if you decide to pay with an invoice, there is an additional fee 2,95€ per invoice.

Collector, our invoice service, sends the invoices via mail. You receive the mail around half of the next month after purchase, and the due date is at the end of the month.

If you have any questions about the invoice, please contact Collectors’ customer service 09 3158 9947 or via e-mail contactcenter@collectorbank.fi.

 

CONTACT WEECOS

HOW AND IN WHAT SITUATIONS I CAN CONTACT WEECOS?

If you face any technical problems in the service, please contact our customer service info@weecos.com.

If you have any questions about the products, please be in contact with the brand. The e-mail addresses can be found from the brand’s INFO section.