Nordic's first marketplace for ethical and ecological fashion and design. Since 2013.

Delivery & Returns

How the products are delivered and returned

THE ORDER’S DELIVERY
WHO IS RESPONSIBLE FOR THE DELIVERY?
WHAT ARE THE SHIPPING FEES AND DELIVERY TIME?
WHERE ARE PRODUCTS DELIVERED?
IF I BUY DESIGNS FROM SEVERAL BRANDS, DO I PAY SEVERAL SHIPPING FEES?
CAN I CANCEL OR CHANGE MY ORDER BEFORE SHIPPING?

RETURNS, EXCHANGES AND RECLAMATION OF THE PRODUCT
HOW DO I RETURN A PRODUCT?
IF I RETURN A PRODUCT, DO I STILL PAY THE INVOICE?
WHERE FROM I CAN FIND THE RETURN AND EXCHANGE FORM?
IS THE PAYMENT ALWAYS RETURNED TO MY BANK ACCOUNT?
HOW DO I EXCHANGE A PRODUCT?
HOW DO I RECLAMATE A PRODUCT?
I PLACED AN ORDER BUT I WANT TO CANCEL IT RIGHT AWAY. WHAT DO I DO?

 

THE ORDER’S DELIVERY

 

WHO IS RESPONSIBLE FOR THE DELIVERY?

Each brand maintains their own Weecos-shop and sends the orders for the customers. There are no extra hand or storages between, and the purchase is made straight from the brand itself.

If your order has several products from several brands, you receive more than one packages.

 

WHAT ARE THE SHIPPING FEES AND DELIVERY TIME?

As the brands send the orders, they also define the shipping fees and delivery times themselves. Therefore, the shipping fees and delivery times in Weecos may vary.

You can find the information on the shipping fees and delivery times from the ‘Shipping’ tab. If you have any questions about the delivery, please contact the brand.

 

WHERE ARE PRODUCTS DELIVERED? 

Products are per se shipped worldwide. However, each brand defines separately where they send products. Therefore, the shipping can vary between brands.

You can find the information on the shipping fees and delivery countries from the ‘Shipping’ tab.

 

IF I BUY DESIGNS FROM SEVERAL BRANDS, DO I PAY SEVERAL SHIPPING FEES?

Yes, that is possible. As the brands send the orders themselves, they also define the shipping fees themselves. Please, check the shipping fee from the product card’s ‘Shipping’ tab.

 

CAN I CANCEL OR CHANGE MY ORDER BEFORE SHIPPING?

You can cancel the order before it is sent to you. In this case, please contact the brand, you have ordered products from, as soon as possible. The brand’s email address can be found from the front page of its Weecos shop from the About the brand section.

Then fill in the return and change form of Weecos. The brand makes the refund after filling the form. From the form, the brand gets your account number. Please notice, that the account number must always be in the form as the brand makes the refund always to your account.

If you have returned products and chosen a Collector-invoice as your payment method, the invoice must be paid entirely. We cannot cancel the invoice or the additional fee from the invoice although the products are returned. The additional fee of Collector Bank cannot be returned back.

If you want to change your order before it is shipped, please contact the brand, which from you have ordered. The order cannot be canceled and products cannot be added but it might be possible to change the size, for instance, afterwards. The brand’s email address can be found from the front page of its Weecos shop from the About the brand section. 

 

RETURNS, EXCHANGES AND RECLAMATION OF THE PRODUCT

 

HOW DO I RETURN A PRODUCT?

We wish that you fall in love with the products ordered from Weecos! However, if the product is not what you expected, you have the right to return the product within 14 days after receiving the product. 

There is no right to return the product if it has been customized or made from order just for you. Fabrics that have been cut according to your wish cannot be returned either. The product must be unused, re-sellable and in its original package.

When returning the product, please fill in first the Weecos return form. After you have sent the return form, you can send the product back to the brand. The address of the brand can be found on the order confirmation form. Please, include your name and the order number in the return package.

The customer is responsible for the return's shipping fees. Except if you make a reclamation.

The brand compensates the product's price to your account after the brand has received the product and checked its quality. When you return the whole order from one brand, you get a refund from the brand's original postage.

The refund is always made to the bank account you have written to the return form. The refund cannot be made to the Collector invoice. If you have chosen a Collector-invoice as your payment method, the invoice must be paid entirely.

Please notice that not picking up the package from Posti is not accepted as a return. A refund cannot be done if you haven’t filled in the return form first.

The brand might have a return code. Please contact the brand to find this our if it is not included in your package.

 

IF I RETURN A PRODUCT, DO I STILL PAY THE INVOICE?

Yes. Unfortunately, we cannot cancel the Collector invoice. If you return an order and you have chosen the invoice as the payment method, you must pay the invoice entirely and the refund is made to the bank account you inform in the return form.

We cannot cancel Collector Bank’s additional fee (2,95 €) although you return all the products, and the additional fee is not returned back to your account either. No items can be added to the invoice after you have received the order confirmation.

If you have any further questions about the invoice, please contact Collectors’ customer service 09 3158 9947 or via e-mail contactcenter@collectorbank.fi. More about Collector Bank can be read here.

 

WHERE FROM I CAN FIND THE RETURN AND EXCHANGE FORM?

From here! The Weecos return and change form.

 

IS THE PAYMENT ALWAYS RETURNED TO MY BANK ACCOUNT?

Yes. The refund is always made to the bank account you have written to the return and change form. The refund cannot be made to any other payment options than the bank account. Therefore, if you have chosen Collector-invoice, it must be paid entirely when the invoice comes to your mail.

 

HOW DO I EXCHANGE A PRODUCT?

You have the right to exchange the product within 14 days after receiving the product. The customer is responsible for the exchange's shipping fees unless the brand has defined them otherwise. If you want to exchange the product, please contact the brand. The brand’s email address can be found from the front page of its Weecos shop from the About the brand section.

In order to sell the product also after it is returned, the product must be unused, in re-sellable condition and in its original package.

There is no right to change the product if it has been customized or made from order just for you. Fabrics that have been cut according to your wish cannot be returned either.

 

HOW DO I RECLAMATE A PRODUCT?

If you want to reclamate the product, please contact the brand. The brand’s email address can be found from the front page of its Weecos shop from the About the brand section.

 

I PLACED AN ORDER BUT I WANT TO CANCEL IT RIGHT AWAY. WHAT DO I DO?

If you want to cancel the order before it is sent to you, please contact the brand, you have ordered products from, as soon as possible so that the product is not sent to you. The brand’s email address can be found from the front page of its Weecos shop from the About the brand section.

After this, please fill in the return and change form here so that the brand can make a refund for you. Please fill in the form also when you have chosen the Collector-invoice as a payment method.

Please notice that if you have chosen the invoice as the payment method, you must pay the invoice entirely when it is sent to your email. The refund is made to the bank account you inform in the return form.

We cannot cancel Collector Bank’s additional fee (2,95 €) although you return all the products, and the additional fee is not returned back to your account either. No items can be added to the invoice after you have received the order confirmation.

Customer Service

Anu